aq99 Privacy Policy

1. Introduction

aq99 ("we", "us", "our", or the "Platform") is committed to protecting and respecting the privacy of all users who access our online betting and gaming services at aq99.lat. This Privacy Policy explains how aq99 collects, uses, discloses, stores, and safeguards personal information provided by players registered in Bangladesh and other jurisdictions where aq99 operates.

This Privacy Policy applies to all personal data processed in connection with your use of the aq99 website, mobile interface, customer support channels, and any related services. By registering an account or using the aq99 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

We encourage you to read this policy carefully. If you have any questions about our data practices, you may contact our Data Protection team at [email protected] at any time. This policy should be read in conjunction with our Terms and Conditions, which govern the overall agreement between you and aq99.

2. Personal Data We Collect

2.1 Registration & Identity Data

When you register an account with aq99, we collect the following information to create and manage your account, verify your identity, and comply with our Know Your Customer (KYC) obligations:

• Full legal name as it appears on your government-issued identification document
• Date of birth for age verification (minimum age 21 years)
• Email address for account communications and notifications
• Mobile phone number for two-factor authentication and account security
• Residential address in Bangladesh or your country of residence
• Username and password (passwords are stored in encrypted, hashed format and are never visible to aq99 staff)

2.2 Identity Verification Documents

As part of our KYC process, we may request copies of official identification documents including your National Identity Card (NID), passport, driving licence, or a recent utility bill confirming your residential address. These documents are collected solely for identity verification purposes and are stored in a secure, access-controlled environment. Document scans are never shared with third parties except where required by law or for fraud prevention purposes.

2.3 Financial & Transaction Data

To process deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Bangladeshi bank accounts, aq99 collects transaction-related data including:

• Mobile banking account numbers associated with bKash, Nagad, Rocket, or Upay
• Payment card details (card number, expiry date, and billing address — card numbers are tokenised and never stored in plain text)
• Bank account numbers and branch codes for direct bank transfers via Dutch-Bangla Bank, City Bank, BRAC Bank, or other Bangladeshi financial institutions
• Transaction history, including deposit amounts, withdrawal requests, and associated timestamps
• Currency denomination and Bangladeshi Taka (৳) amounts for all financial activity

2.4 Betting & Gaming Activity Data

aq99 records all betting and gaming activity conducted through your account, including bet placements, wager amounts, selected markets, game sessions, win and loss history, bonus usage, and wagering progress. This data is used to provide personalised services, resolve disputes, detect fraudulent patterns, and comply with responsible gaming obligations.

2.5 Technical & Device Data

When you access aq99.lat, we automatically collect certain technical data about your device and connection, including:

• IP address and approximate geographic location (country and city level)
• Browser type, version, and language settings
• Operating system and device type (desktop, mobile, tablet)
• Referring URL and pages visited on aq99.lat
• Session duration, click paths, and interaction patterns
• Time zone settings (we use Bangladesh Standard Time, BST UTC+6, as our primary reference)

2.6 Customer Support Communications

When you contact aq99 customer support via live chat, email, or any other channel, we record and retain the content of those communications. This includes your name, account details shared during the interaction, the nature of your inquiry, and any attachments or screenshots submitted. These records are used to resolve your issue, improve our support quality, and maintain an audit trail of account-related communications.

3. How We Use Your Personal Data

aq99 uses the personal data we collect for the following specific purposes:

• Account management: Creating and maintaining your aq99 player account, verifying your identity, and managing your account settings and preferences.
• Transaction processing: Facilitating deposits and withdrawals through your chosen payment methods, including bKash, Nagad, Rocket, and bank transfers in Bangladeshi Taka (৳).
• Service delivery: Providing access to cricket betting markets, live casino games, slot games, and all other aq99 gaming services.
• Fraud prevention and security: Monitoring account activity, detecting suspicious transactions, preventing unauthorised access, and maintaining the integrity of the aq99 platform.
• Regulatory compliance: Meeting KYC, anti-money laundering (AML), and responsible gaming obligations as required under applicable international gaming regulations.
• Responsible gaming: Identifying problem gambling patterns, implementing self-exclusion requests, and providing access to responsible gaming tools and resources.
• Customer support: Responding to your inquiries, resolving disputes, and providing technical assistance.
• Platform improvement: Analysing usage patterns to improve the design, functionality, and overall performance of the aq99 website and mobile interface.
• Marketing communications: Sending you promotional offers, bonus notifications, and event updates relevant to your betting interests — only where you have consented to receive such communications.
• Legal obligations: Complying with valid legal requests, court orders, or regulatory demands from competent authorities.

4. Legal Basis for Processing

aq99 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our agreement with you, including account management, bet settlement, and payment processing.
• Legitimate interests: Processing necessary for fraud prevention, platform security, customer support quality improvement, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Legal obligation: Processing required to comply with KYC regulations, anti-money laundering laws, tax reporting requirements, and any other applicable legal obligations.
• Consent: Processing based on your freely given, specific, and informed consent, such as sending marketing communications and promotional offers. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Third-Party Disclosure

5.1 Trusted Service Providers

aq99 may share your personal data with carefully selected third-party service providers who assist us in operating the platform and delivering our services. These providers include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard network partners), game content providers (including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe), customer support technology vendors, fraud detection services, and cloud infrastructure providers. All such providers are bound by strict data processing agreements requiring them to maintain the confidentiality and security of your information and to use it only for the specific services they provide to aq99.

5.2 Legal & Regulatory Disclosure

aq99 may disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies when required to do so by a valid legal order, court ruling, subpoena, or regulatory directive. We will notify you of any such disclosure request where we are legally permitted to do so. aq99 may also share data where necessary to protect the rights, property, or safety of the platform, its employees, or other users.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of aq99's business assets, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify you by email or via a prominent notice on aq99.lat before your data is transferred and becomes subject to a different privacy policy. You will have the opportunity to request deletion of your account and data prior to any such transfer.

5.4 Aggregated & Anonymised Data

aq99 may share aggregated, anonymised, or de-identified data — which cannot be used to identify any individual player — with analytics partners, industry researchers, and advertising networks for the purpose of improving our services, understanding player behaviour trends, and measuring platform performance. This type of data sharing does not constitute disclosure of personal information.

6. Cookies & Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit aq99.lat. They help the platform remember your preferences, maintain your logged-in session, and gather analytical data about how players interact with the site. aq99 uses both first-party cookies (set by aq99.lat directly) and third-party cookies (set by our analytics and performance partners).

6.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function correctly. These include session management cookies that keep you logged in during your betting session. Without these cookies, core platform features will not work.
• Performance and analytics cookies: These cookies collect information about how players use aq99.lat, such as which pages are visited most frequently, how long sessions last, and which betting markets are most popular. This data is used in aggregated, anonymised form to improve the platform.
• Functionality cookies: These cookies remember your preferences, such as your language settings, preferred payment method, and display options, so you do not need to re-enter them on every visit.
• Marketing cookies: Where you have consented, these cookies track your activity on aq99.lat to deliver relevant promotional content and measure the effectiveness of our marketing campaigns.

6.3 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or to receive a warning before a cookie is stored. Please note that disabling essential cookies may prevent you from accessing certain features of aq99.lat, including logging in to your account. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

7. Data Retention

aq99 retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal and regulatory obligations. Specifically:

• Account data: Retained for the duration of your account and for a minimum of five years after account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of seven years to comply with financial record-keeping obligations.
• KYC documents: Retained for a minimum of five years after your account is closed or after the end of our business relationship, whichever is later.
• Customer support records: Retained for a minimum of three years to maintain an audit trail for dispute resolution.
• Marketing preferences: Updated immediately upon receipt of an opt-out request; historical consent records are retained for compliance purposes.

When personal data is no longer required for any of the above purposes and no legal obligation requires its retention, aq99 will securely delete or anonymise the data in accordance with our internal data lifecycle management procedures.

8. Data Security Measures

aq99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser or mobile device and aq99 servers
• Encryption at rest for all sensitive personal data and financial records stored on our servers
• Role-based access controls ensuring only authorised aq99 personnel can access player data, and only to the extent necessary for their specific role
• Regular security audits, penetration testing, and vulnerability assessments conducted by independent cybersecurity professionals
• Multi-factor authentication requirements for all internal systems handling player data
• Automated monitoring and alerting systems to detect and respond to unusual access patterns or potential data breaches
• Staff training on data protection best practices and confidentiality obligations

Despite these measures, no method of electronic data transmission or storage is completely immune to risk. In the unlikely event of a data breach that poses a risk to your rights, aq99 will notify affected users promptly in accordance with applicable data breach notification requirements.

9. Your Data Rights

As an aq99 player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our Data Protection team at [email protected] with the subject line "Data Rights Request":

• Right of access: You have the right to request a copy of the personal data aq99 holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You can update most account information directly through your account settings.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You have the right to request that we restrict the processing of your data in certain circumstances, for example while a dispute about its accuracy is being resolved.
• Right to data portability: You have the right to receive your personal data in a structured, machine-readable format and to transmit it to another service provider where technically feasible.
• Right to object: You have the right to object to processing based on legitimate interests, including direct marketing. We will cease processing for marketing purposes immediately upon receiving your objection.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

aq99 will respond to all data rights requests within 30 days of receipt. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reasons for it.

10. Third-Party Links & Services

The aq99 platform may contain references to third-party game providers, payment processors, and other external services. While aq99 carefully vets the third-party partners we work with, we are not responsible for the privacy practices of those third parties. Each third-party provider operates under its own privacy policy. We recommend reviewing the privacy policies of any third-party service you interact with through the aq99 platform.

11. Children's Privacy

aq99 is strictly an adult gambling platform and is not intended for use by anyone under the age of 21. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that your child has registered an account on aq99, please contact us immediately at [email protected]. Upon verification, we will close the account, void all associated bets, and delete the minor's personal data from our systems. aq99 encourages parents and guardians to use parental control software and internet filtering tools to prevent minors from accessing online gambling platforms.

12. Changes to This Privacy Policy

aq99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, services, or applicable legal requirements. When material changes are made, we will notify registered players by email, by displaying a prominent notice on aq99.lat, or by presenting a notification upon your next login. The revised policy will be effective from the date indicated at the top of the document. We encourage you to review this page periodically to stay informed about how aq99 protects your data. Your continued use of the platform after the effective date of any revision constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or aq99's data handling practices, please reach out to our Data Protection team through the following channels:

• Email: [email protected] (use subject line "Privacy Inquiry" for fastest routing)
• Live Chat: Available 24/7 on the aq99 website
• Response Time: We aim to acknowledge all privacy-related enquiries within 48 hours and resolve them within 30 days

Our English-speaking support team is available around the clock to assist players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh with any privacy or data-related concerns.

By continuing to use the aq99 platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein. Thank you for trusting aq99 with your personal data.