aq99 Terms & Conditions

Welcome to aq99. These Terms and Conditions constitute a legally binding agreement between you (the "User", "Player", or "you") and aq99 (the "Platform", "Company", "we", "us", or "our"). These terms govern your access to and use of the aq99 website located at aq99.lat, including all cricket betting markets, live casino games, slot games, and related services offered through the platform to players in Bangladesh.

By creating an account on aq99, depositing funds, placing bets, or accessing any portion of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any provision of these terms, you must not register an account or use the aq99 platform. Your continued use of the platform after any modifications to these terms constitutes your acceptance of the revised terms.

1. Acceptance of Terms

These Terms and Conditions apply to all users accessing the aq99 platform from Bangladesh or any other jurisdiction where online betting is permitted. By accessing aq99.lat or any associated mobile interface, you represent and warrant that:

• You have the legal capacity to enter into a binding contract under the laws of Bangladesh and your jurisdiction of residence.
• You are at least 21 years of age, which is the minimum legal age for participating in online betting activities as required by aq99.
• All information you provide during registration and throughout your use of the platform is accurate, current, and complete.
• You are not accessing the aq99 platform from a jurisdiction where online gambling is prohibited by law.
• You accept full responsibility for any activity conducted under your aq99 account, including all bets placed and funds deposited or withdrawn.

aq99 reserves the right to refuse service, close accounts, or cancel bets at our sole discretion if we believe these Terms and Conditions have been violated or if we suspect fraudulent, unlawful, or abusive behavior.

2. Eligibility & Age Restrictions

2.1 Minimum Age Requirement

All users must be at least 21 years of age to register an aq99 account and participate in any betting or gaming activity on the platform. This age restriction is strictly enforced to comply with responsible gaming standards and Bangladeshi legal expectations. aq99 reserves the right to request government-issued identification documents at any time to verify your age and identity.

2.2 Age Verification Process

During the registration process, you will be required to provide your date of birth. If aq99 has reason to believe that you are under the age of 21, or if you cannot provide satisfactory proof of age when requested, your account will be immediately suspended and any funds may be withheld pending verification. If you are found to be underage, your account will be permanently closed, all bets will be voided, and deposited funds will be returned to the original payment source minus any winnings already withdrawn.

2.3 Jurisdictional Restrictions

You are responsible for ensuring that your use of aq99 complies with the laws of your country, state, or region of residence. aq99 operates under an international online gaming license and is intended for use by players in Bangladesh and other jurisdictions where online betting is legal. If online gambling is prohibited in your jurisdiction, you must not access or use the aq99 platform. aq99 is not liable for any violations of local laws by users who access the platform from restricted territories.

3. Account Registration & Security

3.1 Registration Requirements

To place bets or play games on aq99, you must register an account by providing accurate personal information, including your full legal name, date of birth, email address, mobile phone number, and residential address in Bangladesh. You must choose a unique username and a strong password during registration. Each individual is permitted to register only one account on aq99. Multiple accounts created by the same person will be considered a violation of these terms.

3.2 Account Security Responsibilities

You are solely responsible for maintaining the confidentiality of your aq99 account credentials, including your username, password, and any two-factor authentication codes. You must not share your login credentials with any third party. If you suspect that your account has been accessed without authorization, you must notify aq99 customer support immediately by emailing [email protected] or using the live chat feature. aq99 is not responsible for any losses resulting from unauthorized access to your account if such access occurs due to your failure to secure your credentials.

3.3 Account Verification & KYC

aq99 implements Know Your Customer (KYC) procedures to prevent fraud, money laundering, and underage gambling. You may be required to submit identification documents such as a National ID card, passport, driving license, or recent utility bill showing your name and residential address. Verification may be requested before your first withdrawal, after significant winnings, or at any time at aq99's discretion. Failure to provide requested documents within a reasonable timeframe may result in account restrictions, including suspension of withdrawal privileges.

4. Deposits & Withdrawals

4.1 Accepted Payment Methods

aq99 supports multiple payment methods tailored to Bangladesh players, including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and direct bank transfers via Dutch-Bangla Bank, City Bank, and other major Bangladeshi financial institutions. All deposits and withdrawals are processed in Bangladeshi Taka (৳). The minimum deposit amount is ৳500. There is no maximum deposit limit, although individual payment providers may impose their own transaction limits.

4.2 Deposit Processing

Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to your aq99 account within 60 seconds of confirmation by the payment provider. Credit and debit card deposits may take up to 15 minutes to process. Bank transfers may take 1-3 business days depending on your bank's processing times. aq99 does not charge fees for deposits, but your payment provider may apply transaction charges that are beyond our control.

4.3 Withdrawal Terms

You may request a withdrawal of available funds from your aq99 account at any time by navigating to the Withdrawal section of your account dashboard and selecting your preferred payment method. The minimum withdrawal amount is ৳1,000. Standard withdrawals to bKash, Nagad, or Rocket are processed within 6 hours during Bangladesh Standard Time business hours (9 AM to 9 PM, UTC+6). VIP players enjoy priority processing and may receive withdrawals instantly. Bank transfer withdrawals may take 2-5 business days. All withdrawals are subject to identity verification and may be delayed if additional KYC documents are required.

4.4 Withdrawal Restrictions

Withdrawals must be made to a payment method registered in your name. You cannot withdraw funds to a third-party account or a payment method that was not used to deposit funds, except in cases where aq99 grants explicit approval for alternative withdrawal methods due to technical limitations. If you deposit using a credit or debit card, your first withdrawal must be returned to the same card up to the amount deposited. Any additional balance may be withdrawn via mobile banking or bank transfer. Bonus funds and promotional credits are subject to specific wagering requirements before they can be withdrawn, as detailed in the Bonuses & Promotions section.

5. Betting Rules & Game Play

5.1 Bet Placement

When you place a bet on aq99, you agree that the bet is final once confirmed by the platform and displayed in your betting history. Bets cannot be canceled or modified after confirmation unless there is a clear error in the odds or market display, in which case aq99 reserves the right to void the bet and return your stake. You are responsible for ensuring that all bet details, including selection, stake amount, and odds, are correct before confirming the bet.

5.2 Betting Limits

aq99 reserves the right to impose minimum and maximum stake limits on all betting markets. These limits may vary depending on the sport, event, market type, and your account status. VIP players may be granted higher betting limits. If you attempt to place a bet that exceeds the maximum stake limit for a particular market, the bet will be rejected. aq99 may also restrict or close accounts that engage in arbitrage betting, bonus abuse, or other patterns that violate the spirit of fair play.

5.3 Bet Settlement

Bets are settled based on the official result of the event as determined by the relevant sports governing body or tournament organizer. For cricket matches, this includes the official match result declared by the ICC, BPL, IPL, or other applicable cricket authority. Bets on live in-play markets are settled based on the score at the time the market closes. In the event of a tie, dead heat, or abandoned match, bets will be settled in accordance with standard industry rules for the specific sport or market type. If a match is postponed or rescheduled, bets typically remain valid if the event takes place within 48 hours of the original start time. If the event is canceled or postponed beyond 48 hours, all bets will be voided and stakes returned.

5.4 Casino Game Rules

All live casino games, slots, and other RNG-based games offered on aq99 are provided by licensed third-party game providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. Each game is governed by its own specific rules, payout structure, and Return to Player (RTP) percentage, which are displayed within the game interface or in the game information section. aq99 does not control the outcome of any casino game; all results are determined by certified random number generators or live dealer actions. Malfunctions void all pays and plays.

6. Bonuses & Promotions

6.1 Bonus Terms Overview

aq99 offers various bonuses and promotions to registered players, including welcome bonuses, deposit match bonuses, free bets, cashback offers, and VIP rewards. All bonuses are subject to specific terms and conditions, including minimum deposit requirements, wagering requirements, eligible games or betting markets, maximum bet restrictions, and expiration dates. By accepting any bonus, you agree to comply with all associated terms. Failure to meet bonus requirements may result in forfeiture of the bonus and any winnings derived from it.

6.2 Wagering Requirements

Most bonuses issued by aq99 are subject to wagering requirements, which specify the number of times you must bet the bonus amount (or bonus plus deposit amount) before you can withdraw any winnings. For example, a ৳1,000 bonus with a 10x wagering requirement means you must place ৳10,000 worth of qualifying bets before the bonus funds become withdrawable. Wagering requirements vary by promotion and are always specified in the bonus terms. Not all bets contribute equally to wagering requirements; low-risk bets, hedged bets, or bets placed on games with high RTP may contribute at a reduced rate or not at all.

6.3 Bonus Abuse Policy

aq99 reserves the right to withhold, cancel, or reclaim any bonus if we determine that you have engaged in bonus abuse, which includes but is not limited to: creating multiple accounts to claim duplicate bonuses, placing opposite bets to clear wagering requirements with minimal risk, exploiting errors in bonus crediting, or any other activity that violates the intended spirit of the promotion. Players found guilty of bonus abuse will have all bonuses and associated winnings forfeited and may face permanent account closure.

7. Prohibited Activities

7.1 Fraudulent Conduct

You must not engage in any fraudulent activity on the aq99 platform, including but not limited to: using stolen payment methods, providing false identity documents, colluding with other players to manipulate outcomes, exploiting software bugs or errors, or using automated bots or scripts to place bets. Any attempt to defraud aq99 or other players will result in immediate account termination, forfeiture of all funds, and potential legal action.

7.2 Multiple Accounts

Each player is permitted to hold only one account on aq99. Creating multiple accounts to abuse bonuses, circumvent betting limits, or engage in other prohibited activities is strictly forbidden. If aq99 detects that you have opened multiple accounts, all accounts will be closed and any funds or winnings may be confiscated.

7.3 Underage Gambling

It is strictly prohibited for anyone under the age of 21 to register an account, place bets, or participate in any gaming activity on aq99. If we discover that a player is underage, the account will be immediately closed, all bets voided, and deposited funds returned to the original payment source. aq99 implements age verification measures to prevent underage gambling and encourages parents and guardians to use internet filtering software to restrict minors from accessing gambling websites.

7.4 Money Laundering

aq99 maintains a strict anti-money laundering (AML) policy. You must not use the platform to launder money or engage in any financial transactions intended to disguise the origins of illegally obtained funds. aq99 monitors all transactions for suspicious activity and reserves the right to report any concerns to the appropriate financial authorities. Players engaged in money laundering will have their accounts frozen and all funds seized pending investigation.

8. Account Suspension & Termination

8.1 Grounds for Suspension

aq99 reserves the right to suspend or terminate your account at any time if we believe you have violated these Terms and Conditions, engaged in fraudulent activity, or otherwise acted in a manner inconsistent with fair play and responsible gaming standards. Reasons for account suspension include but are not limited to: providing false information during registration, failing to verify your identity, abusing bonuses, creating multiple accounts, engaging in collusion, using unauthorized software, or violating any local laws governing online gambling.

8.2 Self-Exclusion & Cooling-Off

If you feel that your gambling is becoming problematic, aq99 offers self-exclusion options that allow you to suspend your account for a specified period ranging from 24 hours to 6 months or permanently. During a self-exclusion period, you will not be able to access your account, place bets, or receive promotional communications. To request self-exclusion, please contact our support team at [email protected]. We encourage all players to gamble responsibly and to utilize our responsible gaming tools if needed.

8.3 Consequences of Termination

If your account is terminated by aq99 for breach of these Terms and Conditions, any outstanding bets will be voided, bonus funds will be forfeited, and your account balance may be confiscated depending on the severity of the violation. If your account is terminated without cause by you or by aq99 for reasons other than Terms violations, any remaining balance will be returned to you after deducting any pending obligations or chargebacks.

9. Limitation of Liability & Disputes

9.1 Disclaimer of Warranties

The aq99 platform is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. aq99 does not guarantee that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. While we strive to ensure accurate odds, timely bet settlement, and secure payment processing, we cannot be held liable for technical failures, server downtime, or errors caused by third-party providers.

9.2 Limitation of Liability

To the maximum extent permitted by law, aq99 and its affiliates, directors, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the platform, including but not limited to loss of profits, loss of data, or loss of business opportunities. Our total liability to you for any claim arising from your use of aq99 shall not exceed the amount you deposited into your account during the six months preceding the claim.

9.3 Dispute Resolution

If you have a dispute with aq99 regarding your account, a bet settlement, a withdrawal, or any other matter, you must first contact our customer support team at [email protected]. We will make every reasonable effort to resolve the dispute amicably within 14 business days. If the dispute cannot be resolved through customer support, you may escalate the matter to our management team. Any legal disputes arising from these Terms and Conditions shall be governed by the laws of the jurisdiction in which aq99 is licensed and shall be resolved through binding arbitration or in the courts of that jurisdiction.

10. Privacy & Data Protection

10.1 Data Collection & Usage

aq99 collects and processes personal information in accordance with our Privacy Policy, which is incorporated into these Terms and Conditions by reference. By registering an account, you consent to the collection, storage, and processing of your personal data, including your name, contact information, payment details, betting history, and device information. We use this data to verify your identity, process transactions, prevent fraud, improve our services, and communicate with you about promotions and account activity.

10.2 Data Security

aq99 employs industry-standard security measures to protect your personal information, including 256-bit SSL encryption for all data transmitted between your device and our servers. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your data. You are responsible for maintaining the confidentiality of your account credentials and for any activity conducted under your account.

10.3 Third-Party Disclosure

aq99 does not sell or rent your personal information to third parties for marketing purposes. However, we may share your data with trusted third-party service providers who assist us in operating the platform, including payment processors, game providers, customer support vendors, and fraud prevention services. We may also disclose your information if required by law or in response to valid legal requests from government authorities.

11. Changes to Terms & Conditions

aq99 reserves the right to modify these Terms and Conditions at any time to reflect changes in our services, legal requirements, or business practices. When we make significant changes, we will notify you by email, through a notice on the website, or via a pop-up message when you log into your account. The updated terms will be effective immediately upon posting unless otherwise specified. Your continued use of the aq99 platform after the effective date of the revised terms constitutes your acceptance of the changes. If you do not agree to the updated terms, you must stop using the platform and may close your account by contacting customer support.

12. Contact Information & Customer Support

If you have any questions about these Terms and Conditions, require assistance with your account, or need to report a problem, please contact the aq99 customer support team through any of the following methods:

• Email: [email protected] (Response time: within 24 hours)
• Live Chat: Available 24/7 through the aq99 website and mobile interface
• WhatsApp: Available for urgent account issues (number displayed in your account dashboard after login)

Our English-speaking support team is available around the clock to assist players in Dhaka, Chittagong, Sylhet, and across Bangladesh with deposits, withdrawals, technical issues, responsible gaming tools, and general inquiries. We are committed to providing prompt, professional, and courteous service to all aq99 players.

By using aq99, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in full. Thank you for choosing aq99 as your trusted online betting platform in Bangladesh.